Job Description

Job Overview

Training Coordinator

This role is essential for maintaining The Last Stand’s culture of excellence, ensuring that both new and existing team members are set up for success and are consistent amongst one another. The Training Coordinator will be pivotal in creating an ongoing culture of learning and development, allowing the team to stay sharp, motivated, and aligned with the our mission.
Pay: $17/hr + tips
Reports To: General Manager (GM)
Schedule: Full-time (with flexibility to work at all locations)

Position Overview:

The Training Coordinator is responsible for developing, facilitating, and maintaining training programs for all new hires and existing staff at The Last Stand. This role ensures that all team members receive the necessary tools, knowledge, and skills to succeed in their roles. The Training Coordinator will spend the majority of their time working with new team members during their initial training phase and continue to oversee retraining efforts and in-services to ensure high standards of performance across all locations. The role requires flexibility, excellent communication skills, and a passion for team development.

Key Responsibilities:

• New Hire Training: Lead and facilitate the training of new employees, ensuring they receive 80% of their training across all roles (customer service, product knowledge, store policies, etc.).
• Training Schedule: Develop, manage, and maintain individualized training schedules for new hires, coordinating with the hiring manager and team leads to ensure proper coverage.
• Onboarding Coordination: Work with the owner and the GM to ensure that all new hires complete onboarding processes, including orientation.
• Training Progress Monitoring: Review training quizzes and assessments to track progress. Identify areas where new hires are struggling and plan for retraining or additional support as needed.
• Program Maintenance & Improvement: Regularly assess the effectiveness of the current training program. Adjust content and methods to ensure it aligns with company goals and addresses team needs.
• Retraining & In-Service Facilitation: Organize and lead retraining sessions and in-services for existing staff to address areas of improvement or introduce new products and techniques.
• Team Development: Regularly assess the skills and performance of the team. Identify areas for improvement or new skills that could enhance team performance or employee satisfaction.
• Cross-Location Support: Split time between locations, ensuring consistency in training and helping to maintain a high standard across all teams, even when there are no new hires.
• Training Program Feedback: Gather feedback from trainees and managers to continually improve the training experience and effectiveness.

Qualifications:

• 1+ years of experience preferably at The Last Stand.
• Strong interpersonal and communication skills with the ability to explain concepts clearly and effectively.
• Ability to assess and identify areas where individuals or teams need additional training or support.
• Excellent organizational skills, with the ability to manage training schedules, documentation, and progress tracking.
• Adaptability to work across multiple locations and with diverse teams.
• Self-motivated and able to work independently with minimal supervision.
• Ability to handle feedback and adapt training programs based on team and business needs.
• Flexibility to work evenings, weekends, and holidays as required.

Benefits:

• Employee discounts
• Paid time off (PTO) after six months within role
• Opportunities for growth within the company
• A positive, supportive team environment
• Training and professional development opportunities
• Fun and dynamic work environment with a focus on teamwork and personal growth

Where do we see this position going in the future?
As we increase locations, we will have greater needs for trainers. This position has potential to move into having their own team of trainers and take on the integration of new locations (this is within our 5 year growth plan)

Our team Values

Understanding
On team TLS, we take the lead in understanding by presuming the good will of others. We actively listen and ask questions to take all aspects of the situation into account. We empathize first by recognizing that everyone is always fighting their own battles. This mindset will help us not to judge, offer misplaced advice or assume, but instead humbly approach what we say and do in a dignified and respectful manner. We speak with clarity and we speak with other people in mind.

• Do I approach situations in a way that provides clarity for others?
• Do I put in the work of gathering all the information needed before responding?
• Do I listen to others in attempt to understand them?
• Do I transparently communicate with others about both positive and negative information?

Grit
On team TLS we believe at the heart of GRIT is passion and perseverance! This is the key to driving not just ourselves but our team forward. We set goals knowing that along the way adversity may challenge us. But this does not stop us from getting up and fighting another day because we are dedicated to achieving our end goal.

• Do I approach challenges with an open mind?
• Am I willing to fail and learn from the failure?
• Am I passionate about what I do?

Challenge
On team TLS we are always up for a challenge. Change is the only constant. We don't just realize that, we enthusiastically embrace and drive ongoing change. We challenge the norms and push boundaries. We don't maintain, we multiply. We are bold in what we do. We realize that the more we embrace challenges, and stay flexible, the more we free up the mental space to be creative (which by the way, is our next value!)

• When things get hard, do I feel ready to take it on?
• Am I willing to test new theories?
• In the midst of a problem, am I thinking of theories?
• Am I willing to have my workday turn out different than most other days?

Creativity
The TLS team looks at ice cream and coffee totally differently than any business of our kind. We create things that others could never conceive. Even when it comes to problem solving, we do it in a creative way. We discourage superficial creativity; doing something novel that doesn’t clearly benefit the business or reflect its values. We never settle for “good enough” when we should be innovating!

• Do I ask questions in an attempt to learn more and find a soltion?
• Am I able to still satisfy a customer despite being out of an ingredient?
• Do I hold a curious mindset to allow myself a better chance of innovation?

Steps to apply for this role:

1. Complete this application fully.
2. Send a complete resume with your job experiences and references to [email protected]

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