Job Description

Role: Senior Performance Testing Engineer (Contact Center)

Rate: $75 CAD Inc. per hour

Location: Barrie, ON (Hybrid 2 days/week onsite)

Duration : 6 months (potential for extension)

We are seeking a Senior Performance Testing Engineer to join our client's dynamic team. This role is integral to transitioning IVR/Routing applications from legacy systems to the Genesys Platform. We're looking for a professional with a proven track record in performance testing, excellent communication skills, and a passion for delivering high-quality results in a collaborative environment.

• Design, write, maintain, and execute performance and load tests using tools like JMeter and HP LoadRunner .
• Develop automated test scenarios, comprehensive performance test strategies, and detailed documentation for reporting test results.
• Collaborate with project teams to understand system architecture and business requirements, creating effective performance test plans.
• Partner with product owners and Scrum Masters to establish clear acceptance criteria for testing.
• Troubleshoot technical issues, leveraging your understanding of product technical details.
• Conduct root cause analysis of performance issues with technical teams and recommend solutions.
• Communicate project updates effectively with Dev Leads and Technical Managers through emails, reports, and meetings.
• Provide training and mentorship to team members on performance and load testing best practices.
• Design and maintain scalable, flexible, and cross-platform performance test frameworks.
• Continuously improve test case documentation and optimize testing processes with innovative performance testing practices.

• 7+ years of experience in software engineering, with 5+ years of demonstrated success in performance testing.
• 3+ years of hands-on experience with performance testing tools such as JMeter or similar.
• Expertise in PaaS/SaaS performance testing environments.
• Proven ability to analyze system performance metrics and conduct workload profiling.
• Strong understanding of Agile methodologies and experience working in Agile teams.
• Excellent communication and presentation skills, with the ability to convey technical details effectively.
• Experience with Genesys Cloud and contact center systems.

• Experience with digital communication channels such as Chat , Chatbots , Email , and SMS .

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CorGTA is an equal opportunity employer, please apply with an updated resume and ensure the required skills you are able to speak to for this position are included.

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