Job Description

Job Overview:

The Patient Representative is responsible for effectively responding to inbound new and current patient calls for RWJBarnabas Health affiliated offices and schedule first time and returning patient follow-up appointments, strategically scheduling patients to the provider that will best suit their needs based on a series of clinical indicators. The Patient Representative will schedule patients and handle general questions with genuine empathy, striving to exceed patients expectations on every call.

Qualifications:

Required:

• Three (3) years of clerical experience including at least two (2) years of admitting/patient intake experience in a hospital or ambulatory setting
• Knowledge of medical terminology
• Position requires exquisite communication skills
• Ability to read, write, and speak or communicate in English to successfully accomplish the essential duties of the position
• Highly effective oral and written communication skills are required to communicate with clinical, administrative and other personnel
• Superior interpersonal skills are important in maintaining a sound public image in dealing with patients, families, and referring physicians
• Must be computer literate with proficiency and working knowledge of database and reporting tools such as Microsoft Word, Excel, Access and Power Point

Preferred:

• Ability to speak other languages a plus
• Epic Experience

Scheduling Requirements:

• Shift Working: Monday-Friday, 8:00AM-4:30PM
• Day Shift
• Full-Time, 40 Hours Per Week

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Additional Information:

Benefits and Perks:

RWJBarnabas Health is an Equal Opportunity Employer

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