Job Description

SUMMARY

The Hospice Team Coordinator is responsible for supporting the Hospice Clinical Team by ensuring that all necessary structures and processes are in place, allowing the team to deliver exceptional care and services to patients and families. This role serves as a central point of communication, ensuring that all matters are always handled with a sense of urgency and that no patient or family is overlooked.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Leverages strong organizational skills to develop workflows and maintain an environment that maximizes team efficiency and performance.

• Ensures that patients and families consistently receive the care and services they require, fostering high levels of satisfaction.

• Collaborates with the Clinical Team Manager to facilitate effective and efficient Interdisciplinary Team meetings.

• Provides daily administrative support, including answering phones, transferring calls to the appropriate staff, performing data entry, distributing faxes, and organizing and maintaining the supply room.

• Manages medical record filing and regularly reviews charts to ensure proper organization and retention.

• Scan medical documents into the Electronic Medical Record (EMR) system for accurate digital documentation.

• Ensures that the signing physician reviews and signs death attestations, and promptly faxes signed death attestations to Vital Statistics.

• Assists with managing inventory levels and the disbursement of medical supplies as needed.

• Monitors the shred bin and notifies the purchasing department when it reaches capacity.

• Maintains an adequate supply of documentation forms for staff use.

• Ensures crisis care packets are consistently available.

• Receives and distributes agency mail to the appropriate staff members on time.

• Performs all other duties as assigned.

QUALIFICATIONS EDUCATION and/or EXPERIENCE

To perform this job successfully, an individual must be able to perform each primary function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor’s degree in social work preferred.

• Experience in a healthcare setting is preferred.

• Proficient in Microsoft Office Suite including Microsoft Excel and the ability to quickly learn new software.

• Strong oral and written communication skills including excellent interpersonal and customer service skills. Ability to manage time and prioritize tasks.

• Expertise in problem-solving and decision-making and proficient in addressing patient and family concerns with psychosocial expertise.

• Highly organized with strong attention to detail and accuracy while maintaining confidentiality with sensitive patient information.

• Ability to learn Hospice documentation techniques and terminology and a willingness to learn administrative tasks such as filing, typing, and scanning.

Job Type: Full-time

Pay: $42,000.00 - $45,000.00 per year

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