Job Description

Salary: 55,000 - 58,000 USD per year Requirements:

• High school education or equivalent and 1-3 years general experience, or an equivalent combination of experience and college-level education.
• Minimum of 6 months of tenure with the NMCI Service Desk.
• Individuals on a Performance Improvement Plan or Attendance Warning will not be considered.
• 8570 certification - CompTIA Security +CE.
• Three months or more experience supporting NNPI and/or SIPR in a Tier 1 role.
• Ability to attain Flank Speed Tier 1.5 qualification within 30 days.
• Superior skills in both written and verbal communication.
• Proficiency with Microsoft PowerShell.
• Strong problem-solving skills.
• Advanced knowledge of computer and networking technology.
• Ability to effectively document issues, troubleshooting steps, and resolutions implemented.
• Understanding of NMCI internal structure, processes, and tools.
• Proficient with HPSM ticketing and Knowledge Management System.
• Must be a US Citizen.
• Able to work assigned shifts as needed, including overnights and weekends.

Responsibilities:

• As a Service Desk RDM Technician, you will:
• Use automated information systems to analyze routine situations.
• Review incoming requests, both computer-generated and verbal, then sort, code, and take initiative to prioritize tasks for proper action to manage time efficiently.
• Resolve problems independently or collaborate with teammates to address issues, escalating to the next tier of technical support as necessary.
• Support users by fulfilling individual requests for information and/or training in the utilization of various databases available.
• Instruct users in the use of PCs and networks.
• Demonstrate critical thinking skills to quickly understand complex systems.
• Work on multiple tasks simultaneously in a high-pressure environment.
• Interact with individuals at all organizational levels.
• Develop and strengthen peer mentoring skills.
• Demonstrate excellent phone and email support with effective verbal and written communication skills.

Technologies:

• Hardware
• Support
• Network
• PowerShell
• Security

More:

We are seeking an experienced technician to join our team at the Leidos Managed Services Division, SMIT Service Desk RDM Team in Norfolk, VA. This team provides Tier I and II technical software, hardware, and network problem resolution for clients, guiding users through step-by-step solutions or using our expertise to resolve first and second-tier technical support issues for end-users of our products and services.

The salary range for this position is $55k-$58k. While this job requisition is subject to change based on business needs, we anticipate that it will remain open for at least 3 days from the original posting date. The Leidos pay range for this job level serves as a general guideline and is not a guarantee of compensation. Factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity and market alignment.

Job Tags

Full time, Shift work, Night shift,

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