Job Description

Internal Job Number: P08845UF

Description:

The University Information and Technology department is seeking a Service Desk Manager. This is a full-time (1.00 FTE ),12-month, professional faculty position.

The Service Desk Manager provides day-to-day managerial oversight for the University Information and Technology ( UIT ) Service Desk.

Reporting to the Service Desk Director, the position manages a team of full-time represented and non-represented staff that support OSU faculty, staff, and students.

The Service Desk Manager works closely on a daily basis with the Service Desk Director and Service Desk Supervisor. The Service Desk Manager is also a member of a team of IT managers providing IT support to the OSU community more widely.

UIT commits to deliver data as a strategic working asset and to enable data informed decision making across OSU . UIT leaders and staff lead by example and use data to inform decision making at all levels in the organization. Persons in technology roles are also expected to design systems with data portability in mind and work within enterprise architecture and privacy guidelines.

UIT commits to and believes in the strength and value of diversity, equity, inclusion, and access ( DEIA ) both throughout our team and as an intentional and active practice to advance the vision, mission, and strategic efforts of the entire university. As a member of the UIT community, the person in this position is expected to foster and promote the values of DEIA and demonstrate a commitment to inclusive excellence in their work.

Proactively securing and protecting OSU's digital assets and information systems is crucial to our missions of teaching and learning, research, and extension and engagement. All OSU IT professionals are directly responsible for providing high quality and secure IT systems and services. Persons in technology roles are expected to be responsive to security related actions and requirements, and to collaborate to find secure ways to support the OSU community.

Minimum Qualifications (Staff) / Guidelines (Faculty):

Typically requires Bachelor's degree in Computer Science, related field, or an equivalent combination of education and experience. Experience managing technical staff in a technical project or function.

Requirements :

• Bachelor's degree in Computer Science or related field, or equivalent combination of education and experience.
• Minimum of two (2) years of direct supervisory experience in a technical environment.
• Minimum of four (4) years of experience providing IT support.
• Demonstrable leadership and supervisory experience and skills with the ability to foster an effective work environment that encourages teamwork and employee growth. Ability to recruit and manage multiple staff.
• Knowledge and experience with a variety of desktop operating systems, including Windows, macOS and mobile operating systems, and a wide range of software applications, including Microsoft 365 applications.
• Effective communication skills and excellent interpersonal skills.
• Independent problem­ solving and decision-making, self-direction, and ability to manage a complex workload.
• Demonstrable track record of success in managing relationships.
• Demonstrable ability to maintain a team-oriented, professional, and cooperative attitude at all times.
• Demonstrable commitment to promoting and enhancing diversity and cultural sensitivity in the workplace.

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

Type:

This position involves frequent long-term use of a computer and phone in an office environment and walking to other locations while carrying a laptop. May involve driving to some customer office locations if appropriately trained. The work schedule is primarily Monday-Friday 8am-5pm and is primarily on-site at the OSU Corvallis campus.

This position may provide essential services during emergencies and inclement weather. This position may be required to fulfill essential services and functions during these times. Hybrid schedule for in-person and remote work negotiable.

Additional Salary Information: $99,600 - $109,269

About Oregon State University

Oregon State is a leading research university located in one of the safest, smartest, greenest small cities in the nation. Situated 90 miles south of Portland, and an hour from the Cascades or the Pacific Coast, Corvallis is the perfect home base for exploring Oregon's natural wonders. Oregon State University has always been a place with a purpose - making a positive difference in quality of life, natural resources and economic prosperity in Oregon and beyond. Through discovery, innovation and application, we are meeting challenges, solving problems and turning ideas into reality.Founded in 1868, Oregon State is the state's Land Grant university and is one of only two universities in the U.S. to have Sea Grant, Space Grant and Sun Grant designations. Oregon State is also the only university in Oregon to hold both the Carnegie Foundation's top designation for research institutions and its prestigious Community Engagement classification.As Oregon's leading public research university, with $261.7 million in external funding in the 2011 fiscal year, Oregon State's impact reaches across the state and beyond. With 12 colleges, 15 Agricultural Experiment Stations, 35 county Extension off ... ices, the Hatfield Marine Sciences Center in Newport and OSU-Cascades in Bend, Oregon, State has a presence in every one of Oregon's 36 counties, with a statewide economic footprint of $2.06 billion. Oregon State welcomes a diverse student body of over 26,000 students from across Oregon, all 50 states and more than 100 countries. They can choose from more than 200 undergraduate and more than 80 graduate degree programs, including over 30 degrees online offered through Oregon State Ecampus. Oregon State increasingly attracts high-achieving students, with nationally recognized programs in areas such as conservation biology, agricultural sciences, nuclear engineering, forestry, fisheries and wildlife management, community health, pharmacy and zoology. Oregon State also ranks high in sustainability, fourth among universities nationwide for using renewable energy and first in the Pac-12 Conference. And our students literally help power the university: 22 exercise machines at Oregon State University has always been a place with a purpose - making a positive difference in quality of life, natural resources and economic prosperity in Oregon and beyond. Through discovery, innovation and application, we are meeting challenges, solving problems and turning ideas into reality. For more information visit 400-acre main campus in Corvallis includes a Historic District, making Oregon State one of only a handful of U.S. university campuses listed on the National Register of Historic Places. The district includes such icons as Weatherford Hall, the Memorial Union and Benton Hall, the oldest building on the oldest building on campus.OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.

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Job Tags

Full time, Remote job, Work from home, Monday to Friday,

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