Job Description

IMPORTANT NOTE: Extensive statewide travel up to 90% of the time is required in the performance of the work for this position. Travel may include some evenings and weekend days. Travel expenses are reimbursed using the state's protocol for submitting expenses after travel

Phone/Skype Hire. Onsite from day 1

Location: Raleigh, NC

Duration: 12+ months

Responsibilities

The client seeks contract resources to prepare and provide support for County Child Welfare staff during the implementation of the statewide Child Welfare Information system (CWIS). This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral part of Readiness and Implementation Support initiatives. Working closely with the Readiness Lead, this position will facilitate meetings, conferences, and other activities to advocate for, as well as foster and maintain effective communication with state and county staff regarding CWIS concerns impacting or related to Child Welfare. This role may coordinate with other CWIS business, policy, and project team members to troubleshoot, replicate, and report errors and/or unexpected outcomes within the CWIS and/or escalate to management as they arise. This position uses policy subject matter expertise regarding NC Child Welfare, knowledge of CWIS/NC FAST functionality, as well as understanding of how counties provide delivery of services to guide new users as they navigate and submit data into the new system. This position requires significant travel throughout the state.

Minimum requirements include: Excellent written and verbal communication skills, change management, Microsoft Suite (including, but not limited to PowerPoint, Excel, & Outlook.

Preferred skills: Knowledge of NC Child Welfare policy, SharePoint, JIRA

Skills Needed

Demonstrated working knowledge base of technical requirements, program requirements and business needs in county departments of social services Required 3 Years

Demonstrated working knowledge of/ability to interpret rules, procedures and policies with an emphasis on NC Child Welfare programs Required 3 Years

Ability to collect, review and interpret data effectively to ensure stakeholder and agency objectives are met Required 3 Years

Significant proficiency in NC FAST navigation, application development and capacity for system analysis to support user enrichment and strategic plans Desired 3 Years

Ability to think analytically and engage in active problem-solving. Required 3 Years

Ability to work systematically and logically to resolve problems, identify causes and anticipate both expected and unexpected results Required 3 Years

Demonstrated above average written and oral communication skills including correct grammar, vocabulary, and terminology for effective communication Required 3 Years

Ability to plan and organize large volumes of work in an organized, detailed, and results driven manner both in a team and individually Required 3 Years

Demonstrated above average relationship building and retention skills with both internal and external partners Required 3 Years

Question 1 Extensive statewide travel up to 80% of the time is required in the performance of the work. Travel may include some evenings and weekend days. Do you accept this requirement?

Question 2 Travel expenses are reimbursed using the state's protocol for submitting expenses after travel. Per diem is paid directly to the contractor, most hotel expenses are direct billed to the state resulting in no out of pocket for the contractor. The contractor will, at the direction of management, either ride with an employee driving a state car or drive their personal vehicle and be reimbursed mileage after travel. Do you accept this requirement?

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