Printer/Copier Technician (In-Person) Job at Sage Solutions Group, Michigan

SXYvTlhKTnduVFhIZ3M1Z0pETkErY1pDQVE9PQ==
  • Sage Solutions Group
  • Michigan

Job Description

MPS TECHNICIAN – LIVERMORE, CALIFORNIA – ON-SITE
As an MPS Technician, you are responsible for proactive and reactive services on devices we service. In this role, you will coordinate with other technical partners to ensure quick and correct fixes/changes are made to the machines. You will support new installations and decommissioning of out-of-date devices while promoting excellent customer service as an imageOne team member!

Responsibilities:
  • Proactive and Reactive break/fix service on HP and Xerox A3/A4 devices
  • Proactive and reactive toner replacement
  • Remote triage and management/administration of fleet management tools and data collection agents
  • FM audit, Xerox CWW, and HP’s Web JetAdmin
  • Ensuring all devices are reporting and communicating
  • Accurate asset control and accountability of entire fleet
  • On site inventory organization and management
  • Maintaining and regularly adjusting needs to auto replenishments
  • Toner/parts ordering and recycling
  • Support of new device installation, moving devices between sites, and removing/decommissioning end of life devices
  • Administration and support of customer print solutions
  • PaperCut MF
  • Delivering an extraordinary customer experience
  • Being a representative of imageOne
  • Ad hoc reporting of customer metrics and service insights
Requirements:
  • Experience in printer repair
  • Preferred: HP and Xerox manufacturer certifications (including A3/copier lines)
  • Knowledge and experience with IT ticketing systems
  • Preferred: ServiceNow and EA
  • Experience with 3rd party print based solutions
  • Preferred: PaperCut MF
  • High attention to detail and follow through
  • Ability to attain government security clearance (top secret)
  • Preferred if already attained
  • Excellent communication skills – both written and verbal
  • Professional attitude with a desire to learn and grow
  • Proficient with Microsoft O365 suite
  • Strong interpersonal and analytical skills
  • Alignment with imageOne core values
imageOne benefits:
  • Amazing workplace culture
  • Competitive salary
  • Profit bonus program
  • Medical, prescription drug, dental, and vision benefits
  • Health savings account benefits
  • Flexible spending account benefits
  • Company-paid life insurance
  • 401k matching program
  • Paid time off program
  • Additional days off: Community Service Day, Your Birthday, We Care Friday (Surprise Friday off)

 

Job Tags

Full time, Remote job, Flexible hours,

Similar Jobs

Mai Placement

CFO Job at Mai Placement

 ...CFO Lakewood, NJ $200K + About Us: A dynamic and growing ABA agency is seeking an experienced and energetic CFO to drive their financial strategy, optimize cash flow, and support growth trajectory. This role is ideal for a strategic thinker with a strong financial... 

Innovative Appliance Repair of Woodland Hills

Remote Retail Associate $40/H Job at Innovative Appliance Repair of Woodland Hills

We are looking for a motivated and customer-oriented Remote Retail Associate to join our team. This is a work-from-home position that offers the flexibility to assist customers and manage retail inquiries from the comfort of your home. As a Remote Retail Associate, you... 

Kreate Talent

Rehabilitation Director - Physical Therapist Job at Kreate Talent

 ...Position Overview: We are seeking a Physical Therapist (PT) or Rehab Director to join a hospital-based inpatient, outpatient and home...  ...-time position involving a mix of inpatient and outpatient therapy services. We are looking for candidates with strong experience... 

FLASH Technology Group

Hardware Technicians Job at FLASH Technology Group

 ...Field Support/ HardwareTechnicians TS/SCI with active polygraph required!Hours: M-F, 10 am-6 pm The Hardware Technician I provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment... 

Global Channel Management, Inc.

Environmental Specialist Job at Global Channel Management, Inc.

 ...training for all environmental programs including but not limited to SWP3, (Storm Water Pollution & Prevention Plan), SPCC (Spill Prevention Control and Countermeasure), RCRA (Resource Conservation and Recovery Act). Employment Type: Full-Time Salary: $ 36.00 Per Hour