Job Description

Maintenance Technician

SUMMARY

As our Maintenance Technician, you are the backbone of the property that maintains the physical aspects, cleanliness, safety, and appearance of the property, while ensuring safety of community and company standards is met. You must be a team player that takes great pride in your work, assisting residents with issues within their home, providing them with the best customer service and be a jack of all trades with general knowledge of HVAC, plumbing, appliance repair and electrical.

CLASSIFICATION
The position is a full-time, regular, non-exempt position.

REPORTING RELATIONSHIP
The position reports directly to the Property Manager.

ESSENTIAL FUNCTIONS

• Prepares Market Ready apartments, which may include painting, carpet repairs, cleaning, general repairs, housekeeping duties, and any necessary duties to provide our residents with that quality move in experience.
• Responds to resident requests in a timely manner and with a professional attitude.
• Has knowledge of maintenance functions such as plumbing, HVAC, basic electric, general carpentry skills and painting.
• Maintains grounds, pools/ hot tubs, common areas, and dog park amenities to keep clean, operational, and safe for our residents.
• Reports any maintenance concerns on vacant units, models, and common areas, to the Maintenance Supervisor and Property Manager.
• Performs inspections by walking property.
• Performs maintenance as scheduled by the Maintenance Supervisor and Property Manager.
• Follows state, local, and federal fair housing laws.
• Attends and participates in training and safety programs as required by WWC.
• Delivers superior customer service and represents the company in a professional manner at all times.
• Consistently maintains a professional, courteous attitude when dealing with residents, coworkers, and the general public.
• Ensures maintenance shop is kept in an orderly fashion.
• Dresses per WWCo appearance standards.
• Maintains and safeguards all company tools and equipment.
• Performs other related duties as required or assigned.
• QUALIFICATIONS To perform the role successfully, an individual must be able to perform all essential functions satisfactorily. The requirements define the knowledge, skill, and/or ability necessary to perform the essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• High School diploma, GED, or equivalent is required.
• Must posses a valid Driver's License.
• Must have reliable transportation to and from work.
• HVAC, EPA and CPO certifications preferred.
• General maintenance knowledge in the following areas: plumbing, HVAC, electrical, drywall and appliance repair.

PERSONAL COMPETENCIES

• Ability to work evenings or weekends (on call) in the case of an emergency.
• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
• Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity, keeps technical skills up to date.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.
• Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
• Managing Customer Focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.
• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk and sit. The employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include the ability to see.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually moderate.

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