Job Description

About Us:

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description:

Welcome to W Chicago - Lakeshore, a premier property in the Pyramid Global Hospitality portfolio. Situated in the heart of Chicago, Illinois, our hotel features 520 guest rooms and an impressive 20,386 sq ft of meeting space, offering a dynamic and sophisticated environment for both guests and employees.

At W Chicago - Lakeshore, we pride ourselves on delivering exceptional service and creating unforgettable experiences. As a member of our team, you’ll work in a vibrant and supportive setting, surrounded by the stunning views and lively energy of Chicago. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.

Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at W Chicago - Lakeshore. Take the first step towards a rewarding career by applying today.

Overview:

Come grow with us at this amazing property in downtown Chicago!

Pyramid Global is an international leader in hospitality and a place you can grow your career internally. We offer competitive salaries, bonus potential, matching 401k, medical, dental, vision, and PTO, along with many other benefits. We are people focused with a CARE culture at the center of everything we do! Join us in creating exceptional guest experiences and enjoy being part of the Pyramid Global family.

Responsibilities: As the Hotel Manager, you will report to the Complex General Manager and play a pivotal role in directing and coordinating hotel activities to create a positive environment where operational efficiency and profitability align with a focus on people (employees and guests), product, and profit. Your responsibilities will include:

• Directing and serving as the primary point of contact for department heads (excluding Operations, Sales and Marketing, Finance, and Human Resources).
• Hands on leader who can proactively utilize all operations tools that are used at the hotel including Purchasing, Accounting, and Labor Controls.
• Maintaining positive relations with staff through coaching, teaching, and open communication, both individually and within departments.
• Fostering a positive employee experience by building trust, encouraging open communication, and cultivating a supportive work environment.
• Collaborating with department heads to set and achieve goals, offering guidance and encouragement along the way.
• Monitoring progress, reporting achievements, identifying problem areas, and assessing their impact on hotel profitability.
• Ensuring a positive guest experience by upholding quality and safety standards.
• Encouraging creative and critical thinking to resolve issues while preserving the brand's integrity.

Additional Responsibilities: As a Hotel Manager, you may also:

• Provide exceptional customer service by engaging with guests and establishing sincere connections.
• Build relationships with local restaurants, shops, and attractions.
• Assist in resolving issues and exceeding guest expectations during challenging situations.
• Promote and sell special hotel programs.
• Collaborate professionally with hotel staff, providing necessary information and assistance as needed.

Opportunity for Growth: This position has the potential for advancement as it offers an exciting pathway for career growth within our organization.

Our Culture: Empowered to Make a Difference At Pyramid Global, we value, support, and recognize the unique contributions of each team member. Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Our Values: People First, Integrity, Excellence

• People First: A talented, diverse, and passionate team working together with respect.
• Integrity: Honesty and accountability to ourselves and colleagues.
• Excellence: Surpassing expectations through dedication and innovation.

Qualifications:

To succeed in this role, you should have:

• • A proven track record as a successful leader, such as a General Manager, Assistant General Manager, or Director of Operations.
  • A minimum of 6 years of hospitality experience showing progressive growth.
  • A college degree or a combination of education and experience equivalent to a college degree, preferrably in Hospitality, or Travel & Tourism Management.
  • Union labor relations experience preferred.
  • Exceptional leadership and communication skills.
  • Problem-solving abilities and critical thinking skills.
  • The flexibility to adapt to varying shifts, including weekends and holidays.
  • A commitment to maintaining a positive and organized work environment.

Compensation Range: The compensation for this position is $160,000.00/Yr. - $180,000.00/Yr. based on qualifications and experience.

Job Tags

Holiday work, Local area, Worldwide, Shift work,

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