Job Description

Summary

Located in Greater Palm Springs, Grand Hyatt Indian Wells Resort & Spa has completed a property-wide renovation and up branding from Regency to Grand. Grand Hyatt features 530 newly transformed luxury guestrooms, suites and casita-style villas. Set within the perfect backdrop within scenic Indian Wells, this property will be a destination favorite as it is positioned to take hospitality to a new level in the destination. The Executive Housekeeper will be a seasoned individual who will perfect the luxury standards within our guestrooms from a transient and group standpoint. 

At Hyatt, we believe our guests choose us for the caring and attentive service provided by our associates who are dedicated to delivering efficient and meaningful experiences.  This position reports to the hotel Rooms Director.

The Executive Housekeeper is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include: staff training, inter- department communications, and staff scheduling. The Executive Housekeeper will promote an atmosphere that insures customer and associate satisfaction.  This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.

The salary range for this position is $85,000 - $95,000. This is the pay range for this position that Grand Hyatt Indian Wells reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Duties include:

· Responsible for short and long term planning and the management of the hotel’s Housekeeping operations

· Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans

· Solid understanding of housekeeping and laundry supplies and pars

· Teach colleagues importance of, and how to greet guests and courteously solve guest requests

· See that inspection program is consistently maintained

· Assure all safety and security policies and procedures are followed

· Work closely with all other Departments

· Inspect some rooms daily

· Experience purchasing linens and housekeeping supplies

· Current on latest housekeeping and laundry technology

· Work closely with vendors to assure proper pricing, delivery, and maintenance

· Experience teaching, supervising, and mentoring multilingual and multicultural staff

· Ensure OSHA and ADA policies are adhered to

· Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful

· Insures proper staffing levels for customer service goals

· Coach and counsel employees to reflect Hyatt service standards and procedures

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.  Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity.  This is the Hyatt Touch.

Qualifications

· Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.

·4 years or more of progressive hotel Rooms Management experience (typically with Hyatt). 

· With opening hotels, previous hotel pre-opening experience preferred

· Service oriented style with professional presentations skills

· Hospitality/Resort degree an asset

· Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

· Clear concise written and verbal communication skills in English

· Must be proficient in Microsoft Word and Excel

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