Job Description

Welcome to Glia, where we are the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. Our ChannelLess™ platform architecture powers seamless customer interactions across call center, digital, web, and AI automation.

Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience. This role requires strong communication skills, proficiency in data entry, and the ability to analyze customer needs effectively. Multilingual candidates are highly encouraged to apply as we value diverse language skills within our customer base.

Why Join Us?

• Comprehensive Training: No experience? No problem! We offer thorough 1-on-1 training to ensure you thrive and succeed.
• Rapid Career Growth: We prioritize promoting from within, with fast, clear career advancement paths.
• Team Spirit: Join a collaborative and innovative team that values mutual success.
• Competitive Compensation: Enjoy a competitive starting base salary with exciting performance-based bonuses.

Responsibilities

• Provide outstanding customer support through various channels including face-to-face, phone and chat.
• Assist customers with inquiries regarding products and services, ensuring a positive experience.
• Conduct outbound calling to follow up on leads and promote new offerings.
• Accurately enter customer data into the system while maintaining confidentiality.
• Communicate effectively with customers in .
• Collaborate with team members to achieve sales targets and improve service delivery.
• Resolve customer complaints promptly and professionally, ensuring customer satisfaction.
• Maintain up-to-date knowledge of products, services, and promotions.

Requirements

• Proven experience in customer service or sales roles is preferred but not required.
• Strong communication skills in English; bilingual or multilingual capabilities (especially Spanish) are a plus.
• Proficient in data entry with attention to detail.
• Excellent problem-solving skills and a customer-centric mindset.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Familiarity with CRM software is advantageous but not required.

Why This Role is Awesome:

• Growth Opportunities: We invest in our team with excellent career advancement potential.
• Ongoing Support: Receive the guidance and support you need from day one.
• Exciting Work: Every day brings new challenges and opportunities to make a real difference.

Ready to start an exciting career with us? Apply now and join a team that values your potential and passion. We look forward to meeting you!

Job Type: Full-time, Part-time

Pay: $23.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: Remote

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