Job Description

Who We Are:

SP Data Digital provides premium sales and customer care support for companies that want to delight customers at every step. Our company is founder-led, and leverages engaged and proactive management teams to constantly innovate and drive performance. We do not just make and answer calls, we are dynamic marketing partners that design, build, and execute improved solutions on our clients’ behalf. We support some of the industry leaders in telecommunications, finance, Fintech, technology and security. For more information on SP Data Digital, visit our website at  .

The Job:

As a  Bilingual (English/Spanish)   Inbound Warranty Sales Associate , you will interact with customers who have recently purchased an appliance and are looking to add an extended warranty. You’ll be:

• Answering incoming calls, building rapport, and creating a great customer experience by asking probing questions and actively listening to the customer’s request
• Presenting products and services based on the customers’ needs, and handling objections by explaining how the services and products will benefit them
• Developing relationships with customers, using active listening to empathize, provide solutions and partner with customers on a resolution

Do you have experience working in a sales environment? Are you ambitious, outgoing, and an outstanding communicator?

Do you want to work for a company that has a phenomenal culture and a fun working environment?  We want you on our team!

What We Offer:

• 100% Remote position
• Two weeks of fully paid training
• Competitive hourly wage + uncapped bonus!
• Full-time position – 40 hours per week!
• Opportunity for growth and development
• Employer-sponsored benefits
• If residing in the United States, an hourly base wage of $17.00 USD per hour + Cross Sell Bonus (uncapped) 
• If residing in Canada, an hourly base wage of $22.00 CAD per hour + Cross Sell Bonus (uncapped)
• Please note the above is for the bilingual wage ONLY for Spanish/English bilingual agents. English only would be $15 USD in the United States and $16.50 CAD per hour ($17.40 CAD in BC.)

You’d be a Great Fit if You Are:

• 6 months + of experience in sales 
• 6 months + experience with customer service
• Call center experience is an asset
• Strong technical aptitude and an ability to learn and navigate new software using multiple platforms at a time
• Exceptional communicator with both verbal and written skills allowing you to communicate ideas in a clear and concise manner
• An empathetic person with the ability to relate to various personalities and age groups and foster fast relationships with customers so sales become easy
• Problem solver, using past experiences and your creative brain to craft solutions that make sense for our client and the customer
• Eager with a willingness and desire to receive coaching and mentorship
• Must have a quiet area, free from distraction to work
• Currently residing and eligible to work in Canada or the United States

Technical Requirements

This is a bring-your-own-device program. Please ensure your computer meets the following specifications:

• Windows 11 operating software (Apple devices and Chromebooks will not work with the required software) 
• Minimum 8 GB RAM
• Minimum Intel I3 processor 
• The ability to work with an ethernet cable connected to the modem
• Minimum Internet speeds of 15Mbs download/5Mbs upload
• Webcam required
• USB Headset 

SP Data is an Equal Opportunity Employer : We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.

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