Assistant Store Manager (CSL) - RV CC - The Golden Lion Bookstore Job at Follett, New Jersey

SXY3T1c1UjVuekRGamM5bUlqVkovTTlFRHc9PQ==
  • Follett
  • New Jersey

Job Description

Join the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations. 

 
Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education. 

Pay Rate - $19.00 - $23.00 per hour 

 

Position Overview

As a  Campus Store Leader , you will support a Market Leader or Campus Store Manager overseeing store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.

You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.

Responsibilities

Driving Results/Sales: Execute store plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. To include:

  • Execute sales promotions and special events (store, campus, community).
  • Partner with store leadership to review store financials and recalibrate goals to drive sales.
  • Operate cash registers and store systems to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer, preparing bank deposits, and daily opening and closing activities.
  • Maintain appropriate inventory control in alignment with store operational procedures.
  • Keep all areas of the store environment neat, clean, and organized.
  • Shipping/Receiving responsibilities.
  • Set sales floor to meet visual merchandise standards for General Merchandise and Course Materials.
  • Ensure the security of company assets and the safety of team members and customers, and adherence to company policies.
  • May review and approve store markups, markdowns, and write-offs within company guidelines.
  • Responsible for executing in-store course materials activities in collaboration with course materials leadership.

Talent Management: Supervise the work activities of team members (FT/PT and temporary/seasonal) including:

  • Train and coach team members on company and store standards.
  • Ensure team members follow company and store policies, procedures, and standards.
  • Perform onboarding procedures for new hires.
  • Schedule team members' work hours within the store's operating budget.
  • Provide coverage for team members during breaks, lunch, vacation, or peak seasonal periods.

Customer Service: Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include:

  • Greet customers and answers phones to provide information, direct callers, and resolve escalated issues.
  • Drive market growth initiatives such as POS email collection.
  • Maintain service level agreements for OMS Orders.
  • Review customer feedback as provided by Market Leader or Campus Store Manager and proactively provide solutions to feedback.

Campus Relationships: Communicate and partner with the campus to include:

  • Day-to-day communication of store operational activities.
  • Facilitate campus events.

Other duties as assigned to support general store operations.

Requirements

  • Associate's Degree or equivalent.
  • 0-5 years of relevant experience.
  • Academic retail experience is a plus.
  • Strong organizational, time management, and problem-solving skills.
  • Strong customer service, communication, and presentation skills.
  • Strong analytical skills and financial acumen.
  • Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
  • General computer skills.
  • Travel: minimal - less than 10%.

Full time benefits:  

  • Medical, Dental, & Vison 

  • Voluntary Insurance plans 

  • 401k + 100% company match (up to 4%) 

  • 80 hours vacation + sick days 

  • 10 paid company holidays 

  • Quarterly Bonus Plan  

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Job Tags

Hourly pay, Holiday work, Full time, Temporary work, Seasonal work, Local area, Remote job,

Similar Jobs

NoGigiddy

Remote Customer Service Rep Up to 19/hour - No Degree Needed Job at NoGigiddy

 ...Join Our Remote Customer Service Team (Up to $19/hour - No Degree Needed) Do you enjoy helping others and have a knack for problem-solving? We're seeking motivated individuals to join our growing team of remote customer service representatives. In this role, you'll... 

Get It - Finance

Bookkeeper - Glendale Heights, IL - Remote | WFH Job at Get It - Finance

### Bookkeeper Location: Remote | Schedule: Full-time, 8:30 AM - 5:00 PM CST #### About the Role Are you a detail-oriented bookkeeper with a passion for accuracy and organization? We're looking for an experienced professional to handle key financial tasks and support... 

PwC

Risk & Compliance - Pharma/Med Tech - Manager Save for Later Remove job Job at PwC

 ...A career within Regulatory Risk and Compliance services, will provide you with the opportunity...  ...-led and values-driven leader at every level. To help us achieve this we have the PwC...  ...PwC does not intend to hire experienced or entry level job seekers who will need, now or in... 

Medical Devices Company

Environmental Health & Safety Spec 3 Job at Medical Devices Company

 ...prepare and/or assist in preparing policies and procedures in Environmental Health and Safety (EHS). You have extensive knowledge in EHS Programs,...  .... This position will work closely with both senior internal and external personnel. Duties and Responsibilities... 

Baron Transport

Class A Class A Driver with Hazmat Job Job at Baron Transport

Class A Class A Driver with Hazmat JobBaronTransport insists on hiring quality, professional drivers with proven driving records and the desire to succeed in a fast-paced environment. We have the Following positions available starting at 21.00/hr Local daytime...